"Lakunakai", "we" or "us" refers to Lakunakai Incorporated.
“You” or “your” means any person who may use our services.
We stand by the products we sell and our ultimate goal is to ensure you are completely satisfied with your shopping experience.
Prior to completing your purchase we'd ask that you carefully check your choice in products being purchased including sizing and all other details listed on the product page. Product information is marked clearly on our Site including if an item is not returnable or refundable. We do this for your clarity but also because we are continuously creating new products. In the event you have any questions on any of our products you are welcome to forward your questions in advance of your purchase to us at admin@lakunakai.com and one of our team members will try their best to help you out.
Why are some products non-returnable or refundable?
We prioritize patient care and safety. Due to the nature of products and their intended use in health care settings, returns are not accepted. To minimize infections and other concerns surrounding patient care this is why some of our products are non-returnable or refundable.
What products are returnable or refundable?
We want to be fair to our customers. Refunds will only be issued in cases where (1) the product or merchandise is defective under the applicable product warranty terms and is returned to us within 5 business days from the date it is delivered to you. It is important to note the product needs to be in original condition, have all tags attached and in its original packaging, or (2) the product or merchandise is ordered, paid-for, and is not delivered by us according to our delivery records.
How do I process a return request?
All returns must be approved by us and you must receive a return authorization (RA) prior to sending the item back to us. We reserve the right to deny any returns that do not meet our policy criteria, however, we address all return requests on a case-by-case basis and try our best to work towards a satisfactory solution.
To make a request for return and obtain a return authorization (RA) we'd ask that you:
1 - send us an email with your order number and a photo of the item's condition to admin@lakunakai.com.
2 - allow our team 3 business days to review your request
3 - understand that once we have reviewed your request we will circle back to you with response advising if your request been approved or denied
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